Last year was a whirlwind of frustration and confusion with the health insurance marketplace. Healthcare.gov was a struggle from start to finish with a lack of customer support brought by the bureaucratic system they represented. None of the staff members really knew what they were doing, couldn’t answer questions and when you got to someone who knew what was going on you would receive different answers then you had been given for the same question that didn’t match up. Not only was the customer service almost nonexistent but the website would constantly crash. It was truly a nightmare.

All hiccups aside I had hope for 2015. My hope was met. This year has already been significantly easier than last year. There are still some individuals that are struggling to get their identity verified or dealing with “over the phone” applications but I have seen a huge change. The website is much smoother and better looking and customer support now has a better understanding of how the healthcare.gov website works.

It’s not perfect but it’s a step in the right direction.

This blog was written by Patrick, a contributing writer and employee of The Health Insurance Specialists Inc.

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